The practical stuff
Here is what to expect after you order, what to do if something arrives wrong, and how returns and exchanges work.
Most orders are prepared for shipment within 2 to 5 business days.
Some merchandise may be produced after you order. If an item needs extra production time, that timing should be shown on the product page or communicated after purchase.
Business days do not include weekends or major U.S. holidays.
Once your order ships, you should receive tracking information using the email address provided at checkout.
If you notice an address mistake, contact us as quickly as possible.
If the order has not shipped yet, we will try to correct it. Once a package is in the carrier's hands, we may not be able to redirect it.
Start by checking the tracking link. Carriers sometimes mark packages delivered shortly before they actually appear.
If tracking has stopped updating for several days, or the package is marked delivered but cannot be found, contact us and include your order number.
We want you to be happy with what you ordered. For eligible unworn and unused merchandise, contact us within 30 days of delivery to request a return or exchange.
If there is a product-specific exception, it should be stated on that product page.
Unless the item arrived damaged, defective, or incorrect, return shipping costs are generally the customer's responsibility.
Original shipping charges are normally non-refundable.
That is different. Contact us as soon as possible after delivery and include your order number plus a photo of the issue.
If we made the mistake or the item arrived damaged, we will work with you on the appropriate replacement, exchange, or refund.
Approved refunds are sent back to the original payment method after the returned merchandise has been received and reviewed.
Your bank or card provider may take additional time to post the refund.
Use the contact page and include your order number whenever possible. That helps us find the order faster.